Help Center and Frequently Asked Questions

Popular Questions

The next time you shop at Harveys Supermarket, scan your rewards barcode in the Harveys Supermarket app or use your rewards phone number at checkout, and your Harveys Supermarket account will be activated.


No. Simply scan your rewards barcode in the Harveys Supermarket app or use your phone number at checkout.


Getting to know Harveys rewards

Harveys Supermarket rewards is a loyalty program that lets you earn points on qualifying purchases. Those points can then be used for savings on groceries in any Harveys Supermarket store.


You can register for a Harveys Supermarket rewards account via the Harveys Supermarket app or start registration in any Harveys Supermarket store.


To become a fully registered customer, eligible to use points for savings, you must finish registration via the Harveys Supermarket mobile app, through our website at https://www.harveyssupermarkets.com/rewards or by calling our Customer Care Center at 1-844-745-0463.


You must finish registration to redeem points on groceries.


If you have downloaded the app, and followed the sign up process or your account has an email and password, then you are fully registered.


The next time you shop at Harveys Supermarket, scan your rewards barcode in the Harveys Supermarket app or use your rewards phone number at checkout, and your Harveys Supermarket account will be activated.


You must be at least 13 years old and live in the United States (or territories). Businesses cannot register for Harveys Supermarket rewards.


Harveys Supermarket will send you personalized offers through email so that you never miss a deal!


Points expire 6+ months after they are earned. After points are earned, they will expire on the last day of the month that is six months after they are earned. For example, if Points are earned on February 12th, those Points will expire on August 31st (the last day of the month that is six months after the date earned).


Earning Harveys rewards points

Harveys Supermarket rewards points are earned on qualifying purchases in Harveys Supermarket stores. To earn even more points, activate Percent Back offers in the app. Purchasing select gift cards will also earn you at least 1% back points every day. At checkout, enter your phone number or scan your rewards barcode found in the app.


Your points balance will print on your receipt after you shop with us. You can also check your points balance in the Harveys Supermarket app or at harveyssupermarkets.com.


A list of eligible items can be found here.


Using Harveys rewards points

Points can be used to save money on groceries in Harveys Supermarket stores.


You must be fully registered in Harveys Supermarket rewards with a minimum balance of 100 points to redeem points for savings. Every 100 points is a $1 off groceries.


If you are a fully registered rewards member, just scan your rewards barcode in the Harveys Supermarket app or use your phone number at checkout! You will see the prompt to “Use Points” on the PIN pad, if you have enough points to save. You can then choose how many points you would like to use on your transaction.


Your 14-Digit ALT ID is the 10 digit phone number you registered with, followed by your four digit PIN number in one continuous string. Your ALT ID can be found in the Harveys app.


Customers must have a minimum balance of 100 points to use points for savings.


There is no maximum limit for redemption in a Harveys Supermarket store, as long as you have the minimum of 100 points available.


Yes, save even more by activating digital coupons picked just for you! Digital coupons can be found on the rewards tab in the app and on the website. From there, scan your rewards barcode at checkout and watch your savings grow!


Managing Account

You can update your information in the Harveys Supermarket app.


You can change your rewards PIN in the Harveys app, online at harveyssupermarkets.com/myaccount, or by contacting Customer Service Center at 1-844-745-0463.


For more information you can contact the Customer Care Center at 1-844-745-0463.


Digital Coupons

In the Harveys app, once a digital coupon is clipped, it will go to your "clipped savings". You can view all clipped or activated coupons on the rewards tab in the app..


No, the digital coupons are automatically loaded to your Harveys rewards account and automatically apply when you scan your rewards barcode or enter your phone number at checkout.


In order to use digital coupons you must have a Harveys rewards account. Once you have an account, you will then be able to select from a variety of available coupons that can be loaded directly to your Harveys rewards account. Use your rewards phone number or scan your digital card at checkout and the savings will automatically be applied when you purchase those items.


No, there is no cost for using digital coupons or to have a Harveys rewards account.


Online Ordering

You can order your groceries online directly with us through our Curbside Pickup or Delivery services on www.shop.harveyssupermarkets.com.


Curbside Pickup is a service that lets you shop from your local Harveys Supermarket store online and pick up your order, all without leaving your car. When your order is ready, just head to your location and notify us that you are here using the link in your email or text notification on your phone. Park in a designated Curbside Pickup spot, and we’ll come to you!


Yes, park in a designated Curbside Pickup spot and a Harveys Supermarket associate will bring your order directly to your car and load it for you.


Delivery is a service that lets you shop from your local Harveys Supermarket store online and get your groceries delivered right to your doorstep. Simply, add the items to your cart, select a delivery window, and we will do the rest. Click here to start your delivery order!


Curbside pickup hours are from 10am-8pm local time, the beginning of the last time slot will be 7:30pm. Delivery hours are from 10am-10pm local time, the beginning of the last time slot will be 9pm*.

*Note: Time slots may vary if your order has alcohol items depending on your location.


After adding groceries to your cart and proceeding to checkout, you will prompted to pick your time slot based on the service you choose. Curbside Pickup time slots will be available in 30 minute intervals. Delivery time slots will be available in one hour intervals.


Due to increased demand for the Curbside Pickup and Delivery services, some time slots may not be available. Please select another available time that works best for you!


There is no minimum order value for Curbside Pickup or Delivery orders at this time.


You will be able to leave specific delivery directions during the checkout process.


We accept all major credit cards. At this time, we do not accept EBT/SNAP/WIC for online orders.


At this time, we do not accept EBT, SNAP, WIC for any online orders.


You can change your store location for Curbside Pickup during checkout, however some of your items previously selected may not be available if you change stores due to differing stock availability. You will not be able to change your store for Delivery, as the closest and most efficient store will automatically be selected based on your delivery address.


When it is time to head to the store, please click on link in the email or text to let us know you are on the way! Once you arrive to your store, park in a designated Curbside Pickup parking spot near the front of the store and an associate will come out and load your groceries to your car. TIP: For the best experience, download our Harveys Supermarket App!


You can place online orders up to three days in advance.


Time slots can be available in as little as two hours. Availability will vary depending on the time and day. Please visit www.shop.harveyssupermarkets.com to view the available time slots for Curbside Pickup and Delivery.


As you are on your way to our store, we are actively working to retrieve and fulfill your order. Our goal as a company, is to bring your groceries to you within five minutes of your arrival.


Orders can be picked up in as little as two hours.


Your time slot is a 30 minute window in which you can arrive to pick up your groceries. If you are not able to arrive at the store during your time slot, please contact your selected Curbside Pickup store. The store can help you cancel the order or arrange another time for the order to be picked up.


Yes, another person can get your Curbside Pickup order for you. They will need to provide a valid ID for any age-restricted items.


Check your text notifications for updates. If you still have not received a notification that your order is ready and it is past the end of your time slot, please contact your selected Curbside Pickup store.


Yes, there is a $1.99 service fee for Curbside Pickup and $9 service fee for Delivery orders. The fees are applied to your order at the time it is placed. Taxes may apply depending upon your location.


Yes, you may leave a tip during the checkout process.


Once your order has been placed you cannot add or remove items.


If you are having trouble with your Curbside Pickup Delivery order, contact our Customer Care Center at 1-844-745-0463.


You can find your order receipt in your email 24 to 48 hours after your order has been picked up or delivered.


You will receive emails communications regarding your order.

  1. 1) Order confirmation once you placed your order.
  2. Order Ready email to let you know when your order is on it's way for delivery or when it's ready to be picked up.
  3. 3) Order payment email 24-48 hours after your order has been delivered or picked up.


In addition, you will receive SMS text messages for pick up orders.


You can still order through Uber Eats, Shipt, Doordash, or Instacart depending on availability in your area.


Pricing and Products

Yes, orders on www.shop.harveyssupermarkets.com are the same prices as in-store on the day you placed your order. Some prices may change between the time you place your order and the time you pick up or when your order is delivered. Certain promotions may not be reflected in the cart at checkout, but the discounts will be reflected on your final receipt and order history upon pick up or delivery. If you have a concern about a specific price, please contact our Customer Care Center at 1-844-745-0463.


Yes! Please ensure you have created an online account with the same phone number you use in store so will be able to earn and redeem your offers. Simply add your coupons to your wallet through the app or www.harveyssupermarkets.com. Certain promotions may not be reflected in the cart at checkout, but the discounts will be reflected on your final receipt and order history upon pick up or delivery.


We currently do not accept paper coupons for Curbside Pickup or Delivery orders at this time.


You can shop over 60,000 items across the entire store! And we are always expanding our assortment!


Yes, beer and wine is available with Curbside Pickup or delivery orders in select locations.


While some items are currently available in-store only, we're always looking to expand our online product offerings.


For scaled measured items, such as produce, deli, meat and seafood, our shoppers will choose the items that most closely match what you’ve ordered, down to the weight or count.


Total prices are estimates only. Advertised prices may change depending on your date of Curbside Pickup or Delivery. Your total price may vary. Certain promotions may not be reflected in the cart at checkout but the discounts will be reflected on your final receipt and order history upon delivery. Other factors, such as scale measured items and substitutions, may also impact your total price estimate. However, you will only be charged for the actual products selected in store and delivered to you. If you have a concern about a specific price, please contact our Customer Care Center at 1-844-745-0463.


Total prices are estimates only. Advertised prices may change depending on your date of Curbside Pickup or Delivery. Your total price may vary. Certain promotions may not be reflected in the cart at checkout but the discounts will be reflected on your final receipt and order history upon pick up or delivery. Other factors, such as scale measured items and substitutions, may also impact your total price estimate. However, you will only be charged for the actual products selected in store and delivered to you. If you have a concern about a specific price, please contact our Customer Care Center at 1-844-745-0463.


Perishable items like meat and produce are selected by our shoppers shortly before your scheduled Curbside Pickup time or Delivery.


When you place an order, your bank or financial institution puts an authorization hold on your card to confirm the card is valid. The hold amount is for the estimated total you see on your order confirmation. Once your order is picked up or delivered, the final amount will be billed on your card.


No, tax exempt purchases are not eligible for Curbside Pickup or Delivery orders. You must present the physical tax-exempt card at the store in order to purchase tax-exempt.


Rewards

Yes! You’ll earn base points on every Curbside Pickup or Delivery order. If you activate a Percent Back offer (previously known as Points multiplier) in your order, you’ll earn bonus points on that order. The points will be applied to your points balance after the shop for your order has been completed.


If you activate a Percent Back offer in the Harveys Supermarket app before checkout, it will apply on your order. The bonus points will be applied to your points balance upon pick up or delivery. You can now also activate percent back offers directly on the site at checkout!


Issues/Returns/Refunds

We strive to keep all items in stock but occasionally there will be times where an item is unavailable.

When you opt-in for substitutions, a shopper will reach out to you via text communicating any out of stocks and substitutions with you. If you opt-out for substitutions, the item will be removed from the order.


If you are unhappy with your substitutions, you can bring your items to the store with your order confirmation or order receipt for a refund. Alternatively, you may call our Customer Care Center at 1-844-745-0463 where a refund can be processed.


For incorrect or missing items, damaged or spoiled products, you can bring your items to the store with your order receipt for refund or exchange. Alternatively, you may call our Customer Care Center at 1-844-845-0463 where a refund can be processed.


Modifying or Cancelling Orders

For incorrect or missing items, damaged or spoiled products, you can bring your items to the store with your order receipt for refund or exchange. Alternatively, you may call our Customer Care Center at 1-844-745-0463 where a refund can be processed.


You can cancel an existing order at any point up until a shopper has been assigned to your order. Use the following steps that are still in pending status to request cancellation.

  1. When you are logged into the www.shop.harveyssupermarkets.com site, click on the profile icon at the top right
  2. Select Order History
  3. Select the order you want to cancel
  4. Click on the Cancel Order button

Note: If you do not see a Cancel Order button that means your order has been assigned to a shopper and the order can no longer be cancelled.


If you are having trouble cancelling an order, please contact our Customer Care Center at 1-844-745-0463.


Once your order has been submitted, you cannot change your time slot or location.


When you are logged into the Harveys Supermarket site, go to your Account and select Order History to view and manage your orders.


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