Help Center and Frequently Asked Questions

Popular Questions

The next time you shop at Harveys Supermarket, scan your rewards barcode in the Harveys Supermarket app or use your rewards phone number at checkout, and your Harveys Supermarket account will be activated.


No problem! Simply scan your rewards barcode in the Harveys Supermarket app, or use your phone number at checkout.


If you have downloaded the app or your account has an email and password, then you are fully registered.


Getting to know Harveys rewards

Harveys Supermarket rewards is a loyalty program that lets you earn points on qualifying purchases. Those points can then be used for savings on groceries in any Harveys Supermarket store.


You can register for a Harveys Supermarket rewards account via the Harveys Supermarket app or start registration in any Harveys Supermarket store.


To become a fully registered customer, eligible to use points for savings, you must finish registration via the Harveys Supermarket mobile app, through our website at https://www.harveyssupermarkets.com/rewards or by calling our Customer Care Center at 1-844-745-0463.


You must finish registration to redeem points on groceries.


If you have downloaded the app or your account has an email and password, then you are fully registered.


The next time you shop at Harveys Supermarket, scan your rewards barcode in the Harveys Supermarket app or use your rewards phone number at checkout, and your Harveys Supermarket account will be activated.


You must be at least 13 years old and live in the United States (or territories). Businesses cannot register for Harveys Supermarket rewards.


Harveys Supermarket will send you personalized offers through email so that you never miss a deal!


Points expire 6+ months after they are earned. After points are earned, they will expire on the last day of the month that is six months after they are earned. For example, if Points are earned on February 12th, those Points will expire on August 31st (the last day of the month that is six months after the date earned).


Earning Harveys rewards points

Harveys Supermarket rewards points are earned on qualifying purchases in Harveys Supermarket stores. Use your phone number or rewards barcode in the Harveys Supermarket mobile app at checkout. To earn even more points, look for items tagged "Deal of the Week", tap to activate personalized rewards Boosters and redeem Mystery Bonus coupons in the app. Purchasing select gift cards will earn you at least 3X points every day.


Your points balance will print on your receipt after you shop with us. You can also check your points balance in the Harveys Supermarket app or at harveyssupermarkets.com.


A list of eligible items can be found here.


Be sure to update your Shipt, Uber, and/or Instacart account with the phone number associated with your rewards account to earn points from your online orders. You will earn 1 point for every $2 spent. Mystery Bonus coupons, rewards Booster offers, and Deal of the Week offers are not available online. Rewards points can take up to 7 to 10 business days to reflect in your account.


Using Harveys rewards points

Points can be used to save money on groceries in Harveys Supermarket stores.


You must be fully registered in Harveys Supermarket rewards with a minimum balance of 100 points to redeem points for savings. Every 100 points is a $1 off groceries.


If you are a fully registered rewards member, just scan your rewards barcode in the Harveys Supermarket app or use your phone number at checkout! You will see the prompt to “Use Points” on the PIN pad, if you have enough points to save. You can then choose how many points you would like to use on your transaction.


No problem! Simply scan your rewards barcode in the Harveys Supermarket app, or use your phone number at checkout.


Your 14-Digit ALT ID is the 10 digit phone number you registered with, followed by your four digit PIN number in one continuous string. Your ALT ID can be found in the Harveys app.


Customers must have a minimum balance of 100 points to use points for savings.


There is no maximum limit for redemption in a Harveys Supermarket store, as long as you have the minimum of 100 points available.


Managing Account

No worries! You don't need the physical card. You can still earn and use points in our store by scanning your rewards barcode in the Harveys Supermarket app or by giving your phone number at checkout.


You can update your information in the Harveys Supermarket app.


You can change your rewards PIN in the Harveys app, online at harveyssupermarkets.com/myaccount, or by contacting Customer Service Center at 1-844-745-0463.


For more information you can contact the Customer Care Center at 1-844-745-0463.


Digital Coupons

In the Harveys app, once a digital coupon is clipped, it will go to your "clipped savings" in the wallet. You can view all clipped or activated coupons in your wallet.


No, the digital coupons are automatically loaded to your Harveys rewards card and automatically apply when you use your card at checkout.


In order to use digital coupons you must have a Harveys rewards account. Once you have an account, you will then be able to select from a variety of available coupons that can be loaded directly to your Harveys rewards account. Use your rewards phone number or scan your digital card at checkout and the savings will automatically be applied when you purchase those items.


No, there is no cost for using digital coupons or to have a Harveys rewards account.


Grocery Delivery

If you placed your order through Shipt: you can contact the Shipt support team via live chat at help.shipt.com , email support@shipt.com or call (205) 502-2500.

If you placed your order through Instacart: you can contact the Instacart support team via instacart.com/help or call (888) 246-7844.


We offer alcohol delivery in our Florida stores! If you are in the coverage area for this service, beer, wine, and spirits may be available for delivery. A $7 delivery fee will be applied to alcohol orders from Harveys Wine & Spirits. Please note that you must be 21 or older with a valid ID to place or receive an alcohol order.


At this time, we cannot deliver tobacco products, gift cards, prescription medications, propane tanks, or lottery cards.


"It's super simple! The price you see online is the price you pay.

Delivery is free for Shipt members on orders of $35 or more. Smaller orders are welcome, but a $7 delivery fee will be added to cover delivery costs.

Delivery fees for Instacart orders will vary depending on the size of your order and your delivery time selected. Instacart Express members have free delivery on orders over $35, though service fees may still apply.


Pickup is available at stores in select areas and is included in Shipt memberships. If this option is available in your area, you’ll be able to choose between “delivery” or “pick up” when placing an order. For pickup orders, the Shipt Shopper will purchase your items and prepare them for pickup at a store of your choice.


Be sure to update your Shipt and/or Instacart account with the phone number associated with your rewards account to earn points from your online orders. You will earn 1 point for every $2 spent. Mystery Bonus coupons or Deal of the Week offers are not available online. Rewards points can take up to 7 to 10 business days to reflect in your account.


Digital coupons only apply to in-store purchases.


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